Support Guides

Our technical support staff have composed a comprehensive repository of relevant support guides for ONEseniors services. This information should give you the answers to some of your questions.
Please check these support guides before calling our techinical support lines as your question may be answered here.

The following support guides may help you with setting up your dialup or email accounts. Throughout these guides generic settings are used, please note the following:

• MyAccount - is used to represent an account name, you should use ONEseniors instead.
• 0123456789 - is used to represent the dial in number, you must use 0198308020.
• user@isp.com.au - is used to represent usernames, you must use your user@oneseniors.com.au name.
• smtp.isp.com.au - is used to represent the outgoing (SMTP) server, you must use smtp.oneseniors.com.au.
• mail.isp.com.au - is used to represent the incoming (POP3) server, you must use mail.oneseniors.com.au.